🔁 Return Policy

At Tibel, we want you to love your purchase. If something isn’t right, we’re here to help with a simple and hassle-free return process.

🗓 Return Window

You can return items within 14 days of receiving your order.

📦 Eligibility for Return

• The item must be unused, unwashed, and in original packaging
• The product must be in the same condition that you received it
• You must provide proof of purchase (order number or confirmation email)

🚫 Non-Returnable Items

• Used or damaged items not due to our error
• Custom or special-order items (if applicable)
• Items returned after 14 days of delivery

💸 Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–7 business days.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
• We recommend using a trackable shipping method to ensure safe return.

📬 How to Initiate a Return

Simply email us at ownertibel@tibel.shop with your order number and reason for return. We’ll guide you through the next steps.

🙌 Our Promise

We’re committed to your satisfaction. If you have any issues or questions, don’t hesitate to contact us—we’re here to make things right.